Last Updated: July 13, 2026

At One Hour Wig, we are committed to providing premium-quality human hair wigs that meet the highest standards.

Because our products are personal-use items, we do not accept returns or exchanges.

This policy helps us ensure that every customer receives a brand-new, unworn product that has never been used or altered.

Before You Purchase

We understand that choosing a wig is an important decision. If you have questions about color, length, density, or selecting the right style, we encourage you to contact us before placing your order.

You can also connect with a One Hour Wig Representative for personalized guidance and product recommendations.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Include:

• Your order number
  
• A description of the issue
  
• Photos of the product and packaging
  

We'll review your request and work with you to make it right if an error occurred on our end.

Order Changes & Cancellations

If you need to make changes to your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to modify or cancel it.

Need Help?

We're happy to help. Visit our contact page and our team will get back to you as soon as possible.